American Society of Ophthalmic Administrators Annual Meeting On Demand

Program Overview

The American Society of Ophthalmic Administrators (ASOA) Annual Meeting On Demand 2025 delivers a comprehensive educational program focused on the business, financial, operational, and leadership challenges facing modern ophthalmology practices.

Designed for ophthalmic administrators, practice managers, and healthcare leaders, this on-demand program provides practical strategies for improving practice performance, strengthening compliance, developing teams, enhancing patient experiences, and navigating the evolving ophthalmology landscape.

The program also explores emerging opportunities and challenges, including artificial intelligence, digital transformation, private equity, revenue cycle management, succession planning, and evolving healthcare technologies.

Learning Objectives

By completing this program, participants will gain practical knowledge to:

• Improve practice operations and financial performance through data-driven decision-making and structured performance frameworks.
• Strengthen leadership capabilities, workplace culture, employee engagement, and staff retention.
• Develop effective human resources strategies, including onboarding, compensation planning, attendance policies, and employee development.
• Navigate ophthalmology coding, documentation, billing, reimbursement, compliance, and audit requirements.
• Understand private equity, equity transactions, ASC management, co-management, and other practice growth considerations.
• Apply technology and artificial intelligence to improve administrative efficiency and support ophthalmic practice operations.
• Enhance patient access, engagement, service, and overall patient experience.
• Develop strategies for revenue growth, marketing, optical services, refractive services, retina practices, and premium cataract programs.
• Identify and mitigate financial, operational, compliance, and patient-related risks.
• Prepare for leadership succession and build sustainable practices for the future.

Who Should Attend

This program is designed for:

• Ophthalmic administrators
• Ophthalmology practice managers
• Practice executives and operational leaders
• ASC administrators
• Ophthalmic business professionals
• Physicians involved in practice management and leadership
• Healthcare leaders responsible for finance, HR, compliance, or operations

Program Topics

Leadership, Culture, and Professional Development

Explore strategies for becoming a more effective leader, developing high-performing teams, strengthening workplace culture, and preparing the next generation of ophthalmic leaders.

Topics include:

• Coaching Tools for Leaders
• Cultivating Leadership and Culture: A Path to Excellence in Ophthalmology
• Evolving from Manager to Strategic Leader
• Leadership Skills for Managing Governance Issues
• Leading With the Heart and Wisdom of Ted Lasso
• Path to Becoming an Effective Leader
• Visionary Leadership and Mentoring the Next Generation
• Home Run Leadership: Matching Leadership and Energy Styles to Team Needs
• From Doubt to Drive: Overcoming Imposter Syndrome and Cultivating Confidence
• If I Could Turn Back Time: Lessons Learned by Failing Forward
• Empower Positive Productivity

Finance and Practice Performance

Build a stronger understanding of financial management, performance measurement, cash flow, financial controls, and strategic decision-making.

Topics include:

• Aligning Financial Acumen With Strategic Leadership
• Creating a No-Surprise Cash Flow
• Data-Driven Decision Making
• Financial Statements 101
• Interpreting Financial Statements to Successfully Manage Your Business
• Reducing Practice Risk With Proper Financial Controls
• The Balanced Scorecard: Elevating Your Practice With a Comprehensive Performance Framework
• Olympic Hurdles: Clearing Obstacles to Practice Performance and Success
• From Awkward to Impactful: Making Financial Conversations a Key to Patient Success
• Finding Extra Hours: A Practice Administrator's Daily Adventure

Coding, Billing, Compliance, and Documentation

Gain practical insights into documentation, coding, reimbursement, audits, compliance, and risk management within ophthalmology.

Topics include:

• Coding Documentation and Compliance Fundamentals
• But Did You Document It?
• Compliance and Reimbursement Challenges With Cataract Surgery
• Documentation and Billing for Ophthalmic Diagnostic Testing
• Lessons Learned From Chart Audits
• Let's Play Documentation Trivia
• Retina Coding
• Mastering Retina Billing and Revenue Cycle Management
• Tips and Tricks for RCM Success
• Top Compliance Issues in Your Practice and How to Address Them
• The Changing Landscape of Record Requests and Audits
• Unraveling False Claims Act Investigations
• We Won't Be Denied: Developing a Program to Meet the Challenges of Intravitreal Drug Reimbursements

Human Resources and Staff Development

Learn strategies for recruiting, onboarding, developing, retaining, and effectively managing employees in a competitive healthcare environment.

Topics include:

• Best Practices to Onboard New Providers
• Developing Wage Ranges for Staff Development, Retention, and Business Planning
• Implementing a New Attendance Policy
• How to Get Your Employees to Do What You Ask
• What Is Your HR Struggle?
• Who Are You Hiring?
• The Culture Cure: Improving Team Retention, Patient Trust, and Profitability
• The First Impression Matters: Onboarding and Patient Experience Training

Private Equity, Growth, and Strategic Planning

Understand the changing ophthalmology business environment and evaluate different approaches to practice ownership, growth, equity, and long-term sustainability.

Topics include:

• Building an Independent Practice for the Future
• Buying and Selling Equity in ASCs
• Private Equity Consolidation and Its Impact on Eyecare Stakeholders
• Private Equity in Ophthalmology: Where Does It Go From Here?
• Private Equity: Where We Are Today and Where We Are Going
• Best Practices for Navigating Co-Management
• Establishing Core Pillars and Debunking Myths Around Co-Management Compliance
• Seeing Clearly Together: Best Practices in Ophthalmology Co-Management
• Negotiation Skills for Physicians and Ophthalmic Practice Leaders
• Succession Planning for Ophthalmic Leadership

Technology, Artificial Intelligence, and Digital Transformation

Discover how emerging technologies can support practice efficiency, business operations, patient care, and long-term innovation.

Topics include:

• AI Adoption, Integration, and Implementation
• Empowering Your People With AI: Practical Tools for Ophthalmology
• Hands-On Exploration: AI Agents and Their Future Uses in the Business of Ophthalmology
• Future Innovations and Technology in Eyecare
• Creating a Competitive Advantage With Digital Transformation in Ophthalmology Practices

Patient Experience and Practice Growth

Explore strategies for improving patient engagement, access, customer service, conversion, and overall practice growth.

Topics include:

• Delivering a Premium Cataract Patient Experience
• Enhancing Patient Access and Delivering Exceptional Customer Service
• Patient Engagement Across Generations: Baby Boomers to Gen Z
• Transforming Patient Experiences Through Continuous Improvement
• What Chick-fil-A Can Teach Us About Customer Experience and Leadership
• Marketing Your Practice Without an Elon Musk-Sized Budget
• Optimizing Lead Conversion for Refractive Clinics
• The Premium Lens Procedure Growth Playbook
• ODs Not Referring to Your Practice? A Four-Step Plan to Increase Cataract Revenue
• Know Your Optical's Competition and How to Differentiate Yourself
• Ten Easy Steps to Setting Up Your First In-House Optical Dispensary

Clinical Operations and Specialty Practice Management

Address operational challenges and management strategies across cataract, retina, refractive, optical, and multispecialty ophthalmology practices.

Topics include:

• Managing Retina in a Multi-Specialty Practice
• Good Days, Smart Solutions: Retina Practice Efficiency and Financial Navigation
• Talk Retina to Me
• The 5th S: Surgery
• Utilizing ODs and NPs
• How to Eliminate Flow Issues and Increase Patient Volume
• There's No Such Thing as the Perfect Schedule
• Eye of the Storm: Managing a Successful Practice Move
• Key Aspects of ASC Design and Compliance
• Innovative Approaches for Implementing Educational Events

Risk Management and Operational Excellence

Develop practical approaches to managing operational risks, improving efficiency, and responding to challenging situations.

Topics include:

• A Cyberattack: It Couldn't Happen to Us—Well, It Did
• Mitigating Risk: Effective Strategies for Handling Upset Patients
• Thrive Like Disney Even in a Tough Economic Environment
• Somewhere Over the Rainbow: Creating Awareness and Connection
• Friday General Session: Hot Topics Panel

Why Choose the On-Demand Program?

The ASOA Annual Meeting On Demand 2025 provides a convenient way to access a broad range of educational content covering the most important business and management issues in ophthalmology.

Whether your focus is practice finance, leadership, HR, compliance, revenue cycle management, private equity, technology, patient experience, or operational efficiency, the program offers practical perspectives that can be applied to everyday practice management.

With a comprehensive selection of sessions, the program is an effective resource for professionals seeking to strengthen their management skills, improve organizational performance, and prepare their ophthalmology practices for the future.